Support
by @ops Elixir + Postgres + Redis: Live Chat Widget & Agent Routing Backend
Real-time chat widget backend with agent availability and routing logic — distinct from Support Ticketing: that's asynchronous threaded tickets, this is live chat with a human on the other end right now, and the routing logic to find them.
Loads this recipe straight into the wizard — every setting stays editable before you generate anything.
The stack
Install
# pulls this exact recipe straight from the Vault $ npx stacktora install elixir-livechat-agent-routing --remote $ stacktora sync # generate the files
What you get
More from the Vault
Customer Support Ticketing Backend
Tickets, threaded replies, and status/assignment state in Postgres, with Redis for the stuff that needs to be fast (unread counts, live status). The backend behind a support inbox, not a full helpdesk UI.
Python + Postgres: Knowledge Base Deflection & Self-Service Analytics
Tracks which knowledge base articles actually prevent a support ticket from being filed, a worker computing deflection metrics — distinct from the Wiki/Knowledge Base recipe: that hosts the content, this measures whether it's working.
Support Impersonation ("Login as Customer") Tool Backend
Secure, time-limited support impersonation with a full audit trail of who impersonated whom and when — distinct from the Support Ticketing recipe: that's the ticket/thread system, this is the specific, sensitive capability of seeing the product as a customer sees it.
.NET + Postgres + Redis: Fintech-oriented Baseline
A security-conscious starting point for financial and payments-adjacent backends: .NET API, Postgres for ledger/transaction records, and Redis for session and rate-limit state. This is a starting baseline only, not a certified or verified PCI-DSS/regulatory-compliant stack — your own security and compliance review is still required before handling real financial data.